Refund policy

Return and Refund Policy 

  1. Terms of Sale.  

    1. These Terms of Sale apply to the ordering, purchase, fulfilment and delivery of products and gift cards (Products) from our website and form part of the Website Terms. These Terms of Sale constitute a legally binding contract between you and JADRA. By placing an order with us, you agree to be bound by these Terms of Sale.
    2. The purchase of Products may also be subject to the terms and conditions imposed by our online shopping platform provider, Shopify. You also agree to be bound by any Shopify terms and conditions that may apply to you from time to time.  

  1. Orders.  

    1. All orders you place constitute an offer to purchase the Products for the price plus any delivery charges stated at the time you submit your order. All orders are subject to availability and acceptance by JADRA. Each order you place will, if accepted by us, be a separate and binding agreement between you and JADRA regarding the supply of the relevant Products, in accordance with these Terms of Sale. 

    2. JADRA may accept or reject your order for any reason at its absolute discretion. If your order is refused and you have paid for it, you will receive a refund of the money you have paid to us in relation to the rejected order. 

    3. You must not commercially resell any of the Products you purchase from us. In particular, you acknowledge and agree that all Products you purchase are for personal use only and not for resale or commercial use. 

  1. Price. 

    1.  The Products are charged at the published price at the time you place your order. JADRA reserves the right to change the price of the Products at any time without prior notice. 
    2. We endeavor to display accurate pricing information, however, on occasion we may make typographical errors, inaccuracies or inadvertent omissions relating to pricing and availability. To the extent not prohibited by law, we reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such situations.
    3. If you purchase products in Australia, all prices listed on the site are in Australian dollars and include any Australian goods and services taxes (as applicable).
    4. If you purchase products in New Zealand, all prices listed on the site are in New Zealand dollars and include New Zealand goods and services taxes (as applicable).
    5. If you purchase Products in a country other than Australia or New Zealand, all prices displayed on the site will be expressed in the currency of the country from which you access our website, unless otherwise stated. Prices include all applicable taxes and duties set by your destination country, unless otherwise stated. 
    6. In addition to the price of the Products, you will also be required to pay the stated delivery charge (if applicable). Any shipping charges will appear in your shopping cart. If you live in a remote area where we incur additional shipping charges, we reserve the right to charge you an additional shipping charge that may not appear in your shopping cart at the time you place your order. If additional shipping charges are required, we will contact you prior to accepting your order and provide you with a quote for these additional shipping charges. You may choose to accept these additional delivery charges or ask us to cancel your order, in which case we will provide you with a full refund of any monies you have paid us for your order.

  1. Payment. 

    1.  Full payment for all Products is required at the time of placing an order with us. 
    2. By submitting an order, you represent and warrant that you are authorized to use the payment method you provide to us. You authorize us to charge that payment method for the full amount of your order (including any applicable taxes and shipping charges). If the payment method cannot be verified, is invalid, or is not otherwise acceptable, your order may be automatically suspended or canceled. JADRA is under no obligation to ship any Products ordered until full payment has been received for those Products.

5. Product Availab

    1. JADRA does not guarantee the availability of Products on its website. If, for any reason, a Product in your order is out of stock or undeliverable, we will amend your order and refund the money charged for the price of the undelivered Product.  

  1. Order cancellations and modifications. 

    1.  If you need to cancel or amend an order shortly after you have placed it and before the Products are shipped, you may contact JADRA to request the modification or cancellation and we will do our best to accommodate your request.   

  1. Delivery. 

    1.  Risk and title to the Products pass to you on the date and time the Products are delivered to the address provided by you in your order. 
    2. We do not guarantee the shipment or delivery of the Products within the timeframes provided. Delivery times are our best estimate, however, stock availability and events beyond our control may cause delays or, in some circumstances, prevent your Products from being delivered. If we are unable to deliver your Products within a reasonable time, you may ask us to cancel your order or we may cancel your order automatically, in which case we will provide you with a full refund of any monies paid to us for undelivered Products. 
    3. At the time of delivery, you may be required to sign a proof of delivery document. If you authorize us to deliver the Products without being asked to sign a proof of delivery document, we will not be liable for any lost, stolen, or damaged Products once these Products have been delivered. Returns Change of Mind Policy.
    4. Our products have a 14-day return policy in case of change of mind. JADRA offers you a full refund or exchange, at your option, if you change your mind regarding any of our products purchased on our website, subject to the following condition 

      1. You are responsible for paying any shipping costs associated with returning the Products to us; 

      2. You must provide proof of purchase with the returned Products; 

      3. The Products are unopened, unused and in their original condition with all packaging still intact; and 

      4. If the Products are purchased as part of a bundle, all Products in that bundle are returned to us in their original condition. 


    7.5. If you wish to return your Products for change of mind, you must contact us via the Contact Us page on our website or alternatively email us directly at support@jadra.com.au . 

    1. Consumer Warranties – LIMITED WARRANTY  

      1.  Your only express warranties in respect of the Products are our change of mind policy and the warranties provided below. WE EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES IMPLIED BY STATUTE, COURSE OF BUSINESS, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. You may have consumer guarantees that we cannot limit, and our change of mind policy does not affect your rights under the ACL and other laws applicable to you. Ifyour Product is not of acceptable quality, does not match its description, or is not fit for purpose, you may, under applicable law, be eligible for a refund, exchange, or repair and, in some cases, compensation for loss or damage, notwithstanding the above disclaimer of implied warranties. 
      2.  If you have purchased a Product with a serious defect, you have the right to request a replacement or a refund. If you have purchased a Product with a minor defect, we may choose to offer you a free repair (if possible) in lieu of a replacement or refund. 
      3.  Products returned under these consumer warranties and limited warranties may be returned within a reasonable period of time, provided that proof of your purchase is also provided to us. When returning or exchanging a defective, damaged, or incorrectly described product, JADRA may arrange return postage on your behalf or refund reasonable shipping costs upon presentation of a shipping receipt, subject to our confirmation that the product is defective, damaged, or incorrectly described. If, upon inspection, the product is found to be not defective, damaged, or incorrectly described, we may require you to pay the cost of return postage. 
      4. To request the return of a defective, damaged, or incorrectly described product, please contact us via the contact page of our website or email us directly at support@jadra.com.au 

    1. Refunds  

      1.  If we are required to refund your payment pursuant to these Terms of Sale, your refund will be credited back to the payment method you used at the time of purchase, and we aim to process the refund within five (5) business days. How long it takes to actually receive the refund will depend on your financial institution.  

    1. Gift Cards   

      1. Gift Cards may be available for purchase on the Website as e-Gift Cards. When you purchase, use, or attempt to use a gift card, the following terms will apply to your purchase or use: 

        1. Gift cards are only available for purchase and use in Australia. All gift cards are sold in Australian dollars. Gift cards are valid for a period of 3 years from the date of purchase. 

        2. Any unused balance after the due date will not be refunded or credited. 

        3. Gift cards are not legal tender and cannot be redeemed for cash. No change will be given for a purchase made with a gift card.

        4. When the cost of a purchase exceeds the balance of the gift card, you will be required to make up the difference with an alternative payment method. 

        5. You are solely responsible for the gift card once purchased. Gift cards cannot be replaced or refunded if lost or stolen and JADRA disclaims all liability for any loss incurred by you or anyone else from a lost or stolen gift card. JA

        6. JADRA reserves the right to refuse to accept any Gift Card if fraud is suspected or until JADRA is satisfied that there has been no fraud. 

    1. Product Sale Liability.  

      1. To the maximum extent permitted by law (including, without limitation, the ACL), in no event shall JADRA, its affiliates and related corporate entities, and their respective officers, directors, employees and agents (collectively, the JADRA Parties) be liable to you or any other person for any loss, damage, cost or expense suffered (whether directly or indirectly) arising out of or in connection with your purchase or use of, or otherwise related to, the Products. This exclusion applies regardless of the cause of action, i.e., whether in contract, negligence, or any other tort, equity, or statute. To the maximum extent permitted by law, where the JADRA Parties' liability cannot be completely disclaimed, you agree that the JADRA Parties' maximum aggregate liability for any of the foregoing liabilities shall not exceed the amount you actually paid for the product giving rise to such liability. The limitations of liability set forth above shall only apply to the extent permitted by law. 

      2. If no warranty can be excluded, to the maximum extent permitted by law, our liability shall be limited, at our option, to the restocking of the Product in question, the cost of restocking the Product or the cost of repairing the Product. 

      3. The JADRA Parties shall not be liable for any indirect, consequential, incidental, exemplary, punitive, or special damages, losses, liabilities, or expenses. The JADRA Parties' liability to you for any loss, damage, cost, or expense of any kind arising out of these Terms of Sale shall be reduced or limited to the extent (if any) that you cause or contribute to the loss, damage, cost, or expense. 

      4. For the avoidance of doubt, nothing in these terms is intended to exclude, restrict, or modify any non-excludable rights or remedies you have under the law, including the LCA. Any disclaimers, exclusions, or limitations provided for in these terms apply to the maximum extent permitted by law and subject to any non-excludable rights or remedies.