Privacy policy

Privacy Policy

Your privacy is important to us at Jadra – Raquel Pilonieta Pinzon ( ABN 14 397 021 269). This Privacy Policy applies to any personal information we collect about you and sets out how we collect, use, store and disclose such personal information, including sensitive and health information. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 ( Cth ) (Privacy Act) and, to the extent applicable, relevant state legislation relating to the collection of health information, the General Data Protection Regulation. European Union data (GDPR) and laws. of the United States, including the California Consumer Privacy Act (CCPA). By using our services and providing us with personal information, you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy.

1. The type of information we collect

The type of personal information we collect from you depends on your relationships with us. Wherever possible, we collect personal information directly from you. The personal information we collect from you may include:

1.1. Personal identifiers, including information about your identity, including your name and contact details (such as your address, email address, telephone number);

1.2. your age, sex and date of birth;

1.3. your company name (if applicable);

1.4. your credit card or other financial information;

1.5. health information (such as information about skin problems, diseases or conditions);

1.6. information about your device, your location, websites visited and your IP address;

1.7. information about the products you view on our website for remarketing purposes;

1.8. information about your purchasing preferences or purchase history;

1.9. commercial information, including details of the products and services you have inquired about or requested through us;

1.10. Internet and other similar network activities, including information that you provide to us directly through our website or indirectly through the use of our website;

1.11. information you provide to us through contests, surveys or other promotional activities; I

1.12. other information that you may provide to us from time to time or that we may collect in the course of providing our services.
 

2. How we collect information

We may collect personal information about you in several ways. Primarily, we will collect information from you when you use our website, join one of our mailing lists, create an account, place an order with us, contact us, or at any other time you provide us with personal information.

We may sometimes collect personal information about you from third parties who provide services to us or on our behalf.

We may also collect personal information from you through the cookies used on our website (discussed below).

Our website pages and emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags and single-pixel gifs) or other tracking technologies that allow us to, for example, count users. who visited those pages or opened an email, for other website-related statistics (for example, recording the popularity of certain website content and checking system and server integrity), and to track your progress on the use of our website.

3. Cookies policy

Some information may be collected automatically through the use of "cookies" on the website. Cookies are small files installed on your website browser or device that are used to recognize customers who return to our website and to help us improve and personalize your experience.

How we use cookies

Cookies provide us with information about customer behavior, such as pages visited, products purchased, and the customer's journey through our website. The information collected through cookies may include personal information. The types of cookies we use include essential and non-essential cookies. These cookies can be session or persistent cookies; own or third-party cookies. Specifically, the cookies we use include preference cookies, statistical cookies and/or marketing cookies.

We use cookies for the following purposes:

3.1. to enable certain features on our website and allow our website to function correctly or as designed;
3.2. to improve your experience on the Website, improve the functionality of the Website through customized technology, and determine where users may encounter bugs or errors on the Website;
3.3. to track and collect data about how people use our website; and
3.4. to record information about an individual's use of our website for advertising and marketing purposes.

Third party cookies

For some of the functions of our website we use third-party vendors who may place cookies on our website that are owned and managed by such third parties. Below is a list of these third parties and a link to their respective cookie policies which includes information on how to disable their use of cookies:

Facebook: https://www.facebook.com/policy/cookies/

Google: https://policies.google.com/technologies/cookies?hl=en-GB

Withdraw consent to the installation of cookies

The default settings of most Internet browsers allow the acceptance of cookies and, if you are an EU customer, you may have expressly consented to our use of cookies. Through your Internet browser you can disable cookies, delete cookies installed in the past, prevent the placement of certain cookies or request to be notified each time the placement of a cookie is requested. However, please note that our website may not function as intended if you disable or prevent the placement of certain cookies.

4. Data collection subject to additional legal requirements, including for customers in the European Union and California

If you are a customer residing in the EU or a California resident or present in California and subject to the CCPA, we will comply with the data protection principles set out in the GDPR and the CCPA, as applicable, for the purpose of fairness , transparency and legal collection and use of data. We will process your personal information as a Processor and/or Controller as defined in the GDPR. In accordance with GDPR and CCPA, as applicable, we:

4.1. will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose;

4.2. will take reasonable and appropriate steps to keep your data safe and secure and to ensure that the information we hold about you is accurate and up to date;

4.3. will only process your personal information if it is lawful, such as if you have given your consent, it is necessary for our legitimate interests or to comply with a contractual or legal obligation;

4.4. We do not collect or process any personal information from you that is considered "Sensitive Personal Data" under the GDPR, such as personal information relating to your sexual orientation, religious beliefs, ethnic origin or political opinions, unless we have obtained your explicit consent or if it is collected in accordance with the GDPR; and

4.5. We will only store your information for as long as reasonably necessary.

We do not knowingly accept, collect or process personal information from customers under the age of 16 without the consent of a parent or someone having parental authority.

5. The reasons we collect, use and disclose personal information

We generally use and disclose your personal information for the purposes for which it is collected, including:

5.1. to fulfill or fulfill the reason for which you provided the information, including to provide you with products and services and enable you to access and use our website;

5.2. for promotional and marketing purposes, including sending you information about our and third parties' products and services, contests, surveys or other value-added promotions and services that we believe may be of interest to you;

5.3. to send you communications, respond to your queries or provide you with information requested by you; and

5.4. personalize your experience on the website and deliver content and offers for products and services relevant to your interests;

6. Share your personal information

Your personal information may be disclosed to our affiliates and related corporate entities, as well as our respective employees, officers and directors.

We may also disclose your information to third party service providers and contractors with whom we work. This may include our website hosting providers, payment operators, promotional partners or other third parties who provide services to us or on our behalf. Where you have expressly authorized a third party to receive certain information we possess, we will disclose that information to that authorized third party.

If our business or assets are sold or transferred, we may disclose your personal information to the buyer, the prospective buyer (including its advisors) or any successor in title to our business and/or assets, including as part of any bankruptcy proceedings.

Your personal information may also be disclosed to regulatory or investigative bodies, government or law enforcement agencies or as required or permitted by law or court order. In such circumstances, we are under no obligation to attempt to restrict the disclosure of your personal information.

7. Promotional communications

From time to time, we may send you promotional communications and information about our products and services or the services of our trusted third-party partners.

If you prefer not to receive promotional communications from us, you can opt out or withdraw your consent at any time by contacting us or using the unsubscribe feature we offer in our electronic messages.

8. Hosting and international data transfers

Some of our trusted third party suppliers and contractors are located outside Australia in the European Union, United States and Canada.

You consent to the disclosure of your information to our third party suppliers and contractors, including those located in Australia and overseas.

We will take reasonable steps to ensure that overseas third-party suppliers or contractors treat personal information in a manner consistent with the Privacy Act; However, you acknowledge that we cannot prevent the use (or misuse) of personal information by others.

If you are a customer located in the EU, your data transfer to each of these countries will be protected by appropriate safeguards which may include ensuring that these countries offer an adequate level of data protection recognized by the European Commission, are certified as compliant with the EU -US Privacy Shield or use standard data protection clauses adopted or approved by the European Commission.

9. Security of your personal information

The security of your personal information is important to us and we take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorized access, modification or disclosure, as required by the Privacy Act. For example, we use the Secure Sockets Layer (SSL) protocol to encrypt the information you enter on our website to protect its security during transmission to and from our website. The encryption process protects your information by encoding it before you send it to us from your computer. We also maintain a written and periodically audited plan to protect your personal information.

We use Shopify to facilitate the sale of our products on our website. Shopify complies with the Payment Card Industry Data Security Standard, which is a security standard for organizations that handle credit and debit card information designed to keep your payment information secure.

Where we undertake data processing to process the personal information of customers residing in the EU on our behalf, we do so only on the basis that such data processors comply with the requirements of the GDPR and have safeguards in place to protect the personal information against unauthorized use, loss and theft.

While we strive to ensure that your personal information is protected, we cannot guarantee the security of any personal information you disclose to us.

10. Third Party Websites

We may display content or links to websites operated by third parties on our website. Such content or links are not operated by us and are provided solely for your convenience.

Jadra website , in which case the collection, use, storage and disclosure of your personal information will be governed by the privacy policies and practices of the applicable third party. . We are not responsible for the privacy or security practices of third-party websites.

11. Anonymity

You may deal with us using a pseudonym or without providing us with any personal data. However, please note that if you provide a pseudonym or choose to remain anonymous, we may not be able to provide you with certain services that require us to know your correct identity.

12. Access and correction

You have certain rights to access the personal information we hold about you. To request access to the personal information we hold about you, please contact our Privacy Officer. We will generally provide you with access to your personal information at least to the extent required by applicable law, subject to some exceptions under the Privacy Act.

We try to ensure that all the information we hold about you is accurate and up to date. You can keep your information up to date by informing us of any changes to your personal information. If you would like to request that we correct or update any personal information we have about you, you may do so by contacting our Privacy Officer.

We may take reasonable steps to verify your identity before granting you access to or correcting your personal information.

When we no longer need your personal information, we will take reasonable steps to destroy the information or ensure that it is de-identified unless we are required by law to retain the information.

13. EU customer rights under the GDPR

If you are an individual residing in the EU, you have certain rights regarding how your personal information is collected and used, in addition to the rights set out in the paragraph above. We comply with your rights under the GDPR in how your personal information is used and controlled.

As an EU customer, you have the following rights regarding your personal information:

13.1. access your information and receive information about its use;

13.2. correct and/or complete your information;

13.3. have your information deleted;

13.4. restrict the use of your information;

13.5. receive your information in a portable format;

13.6. object to the use/processing of your information; and

13.7. withdraw your consent, in whole or in part, to the use of your information.

If you wish to have your data deleted, we will delete it from our system unless we are required to continue storing it. In such circumstances, we will ensure that your data is prevented from being used for other purposes. Again, we may take reasonable steps to verify your identity before granting you access to, correcting and/or deleting your personal information.

14. California Customer Rights Under the CCPA

If you are an individual resident of California or present in California and subject to the CCPA, you have certain rights regarding how your personal information is collected and used, in addition to the rights set forth in the paragraph above. We comply with your rights under the CCPA regarding how your personal information is used and controlled.

As a California customer, you have the following rights regarding your personal information:

14.1. obtain a written disclosure of your information and its use;

14.2. have your information deleted in certain circumstances;

14.3. opt out of the sale of your personal information;

14.4. receive your information in a portable format; and

14.5. withdraw your consent, total or partial, to the use of your information.

If you wish to exercise any of the above rights under the CCPA, please provide a verifiable consumer request to our Privacy Officer. Only you or someone legally authorized to act on your behalf can make such a request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. We endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. If you wish to have your data deleted, please provide a verifiable consumer request and we will delete it from our system unless we are required to continue storing it or, at our option, if we are permitted to decline your request under the CCPA. In such circumstances we will ensure that your data is prevented from being used for other purposes. Again, we may take reasonable steps to verify your identity before granting you access to, correcting and/or deleting your personal information.

15. Privacy Inquiries or Concerns

If you have any questions or concerns about our privacy practices, you can contact us using the details below. You must include sufficient information to allow us to identify you and understand your inquiry or concern. All privacy inquiries and concerns will be reviewed, investigated (if necessary) and responded to within a reasonable time frame.

If you are not satisfied with our response, you can contact us directly to discuss your concerns or lodge a complaint with the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or calling 1300 363 992.

16. Contact information

If you would like more information about our privacy practices, would like to submit a request to access or correct your personal information, or would like to contact us regarding any privacy questions or concerns, please contact our Privacy Officer at:

Position : Unit 24 29-31 Henderson Road, Everton Hills, Brisbane, Queensland, Australia.

Email: support@jadra.com.au

17. Updates to this Privacy Policy

This Privacy Policy is effective as of November 1, 2019. We reserve the right to update this Privacy Policy at any time without notice and we will post any updated version of our Privacy Policy on our website. You should ensure that you are aware of our current Privacy Policy by visiting our website regularly.